We have you covered with our 2 year all-inclusive on-site warranty. What exactly does “all-inclusive” mean, you ask? You get unparalleled protection for each and every one of our products throughout the initial 2 years of ownership.

We are the only lighting manufacturer in the market offering our customers this level of all-inclusive protection!* It’s all a part of our mission to make life easier for electrical contractors because we understand that your trust in us directly translates into your client’s trust in you. You can rely on ROBUS.

Our Quality Promise: The After-Sale Service You Deserve

Our Quality Promise: The After-Sale Service You Deserve

“It is a simple process, made easy by the new MyROBUS app. It means we can resolve issues as quickly as possible. The ROBUS on-site warranty proves our dedication to quality and support for the contractor. Being easy to deal with and great customer service is the objective for the ROBUS Technical team.”

Michael Moran, Head of Technical & Operations at ROBUS

Get a two year on-site warranty when you buy ROBUS products.
Download the MyROBUS app on your iPhone or Android enabled smartphone.
Download from App Store Get it from Play Store

How to Claim Your Warranty

In the unlikely event that you experience an issue with a ROBUS fitting, we’ve made it as easy as possible to claim your warranty. You have the following options:

  • The easiest way is to go to the MyROBUS app and fill out the form on the “On-Site Warranty” page. Go to MyROBUS now.
  • Contact your local Area Sales Manager via our Contact Us page.
  • Call our technical team via our Contact Us page.

We’ll get back to you within 24 hours to arrange a resolution - no fees, no fuss!

Why are We Offering All-inclusive 2 Year Protection?

At ROBUS, it is in our mission statement to always be easy to deal with. Our objective is to make your experience with us seamless and enjoyable. That’s why we infuse this commitment into every aspect of our organisation, just take a look:

Unmatched Product Design

Advancing Together

Going the Extra Mile with Customer Service

Empowered Team

*Please note that the information provided on this page is valid as of July 2023